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DAVID DOLE

1 Year Ago

Issue Accessing Products Through Collections

Hi, I'm fairly new to FAA/pixels and I'm running into a problem on my personal website. I apologize if I missed an existing discussion.

I created slides which can send the user to different shopping sections, e.g., wall art, stationery, lifestyle, etc. Each slide uses a URL that sends the user to a particular product within the product group. For example, the stationery slide sends the user to spiral notebooks, and the user ends up on a page which includes collections at the top as well as individual spiral notebooks at the bottom:

/shop/spiral+notebooks

When the user clicks on one of the collections, the website should go to the page containing spiral notebooks for the images in the collection. For example, if the user clicks on my “Colorado” collection, the page goes to the URL below and works correctly:

/collections/colorado/spiral+notebooks

However, some of my other collections get redirected back to the main spiral notebooks page. For example, if the user clicks on my “Animals” collection the page attempts to go to a similar URL:

/collections/animals/spiral+notebooks

But the response is a redirection to the generic spiral notebooks URL:

/shop/spiral+notebooks

There is nothing wrong with spiral notebooks per se, in fact all spiral notebooks can be found successfully by going to the image and selecting the spiral notebook:

/featured/hummingbird-and-trumpet-flower-david-dole.html?product=spiral-notebook

Also, every product behaves the same, i.e. spiral notebooks are not a special case. I thought originally this was a different manifestation of the search issue which still does not seem to be solved, but my Colorado collection contains images that don’t show up and cannot be searched but for this issue it works fine.

I'm using a Windows 11 laptop and the Edge browser. My home page is:

https://david-dole.pixels.com/

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David Dehner

1 Year Ago

Hi David,

Looks like your best bet would be to contact Technical Support -

https://fineartamerica.com/contactus.html?tab=contactus

 

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